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Our clients are constantly curious. The easiest way to find out is to ask. These are some of the queries that our clients have.

In this section we list the most frequently asked ‘general’ questions. If you have a more specific question you can check one of the categories. Should you miss certain information or if you have any other questions, please let us know!


We ship to all 47 counties of Kenya. We also have agents across all East Africa and are currently very active in Tanzania, Uganda, Rwanda and Burundi.

After you’ve placed a booking, the consignment will be automatically posted to the selected carrier.

We offer the services of the world’s leading carriers and transporters. Depending on the specifications, features and destination of your shipment, we can quote you very interesting rates as well as – in general – the best offer. We present a complete range of services for each quote application. We state the best service first, followed by all other possible options. This is especially helpful if you want short lead-times (e.g. the next day before 09.00, 10.00 of 12.00 noon)

You can call us from Monday to Friday, 08:00 – 17:00 and on Saturday from 08:30 – 14:30. We are closed on Sunday.

Our phone number is +254 743 332 743

You can contact us in different ways: By phone: +254 743 332 743. You can also use our contact form. After you submitted a support request, we will contact you as soon as possible

Yes. We are a private company and are registered under the Business Registration Ordinance in Kenya.

Yes. Please check our Prohibited Goods section.

Yes! You can use Boxleo to receive a quote from one of our specially selected partners. You can use the “request Custom Quote” button to send us detailed information about your shipment.

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