FAQs

Our clients are constantly curious. The easiest way to find out is to ask. These are some of the queries that our clients have.

In this section we list the most frequently asked ‘general’ questions. If you have a more specific question you can check one of the categories. Should you miss certain information or if you have any other questions, please let us know!

FAQ

01 To which destinations am I able to ship with Boxleo?

We ship to all 47 counties of Kenya. We also have agents across all East Africa and are currently very active in Tanzania, Uganda, Rwanda and Burundi.

02 What happens after I've placed a booking?

After you’ve placed a booking, the consignment will be automatically posted to the selected carrier.

03 Which carriers does Boxleo offer?

We offer the services of the world’s leading carriers and transporters. Depending on the specifications, features and destination of your shipment, we can quote you very interesting rates as well as – in general – the best offer. We present a complete range of services for each quote application. We state the best service first, followed by all other possible options. This is especially helpful if you want short lead-times (e.g. the next day before 09.00, 10.00 of 12.00 noon)

04 What are your office hours?

You can call us from Monday to Friday, 08:00 – 17:00 and on Saturday from 08:30 – 14:30. We are closed on Sunday.

05 What is your phone number?

Our phone number is +254 743 332 743

06 How can I contact Boxleo?

You can contact us in different ways: By phone: +254 743 332 743. You can also use our contact form. After you submitted a support request, we will contact you as soon as possible

07 Is Boxleo a registered company?

Yes. We are a private company and are registered under the Business Registration Ordinance in Kenya.

08 Do you have a list of products that can’t be sent with Boxleo?

Yes. Please check our Prohibited Goods section.

09 Does Boxleo offer air and ocean freight services?

Yes! You can use Boxleo to receive a quote from one of our specially selected partners. You can use the “request Custom Quote” button to send us detailed information about your shipment.

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